Shipping Policy

1. Dispatch Times

All orders are dispatched within 24 hours of payment confirmation, excluding weekends and public holidays. Orders placed before 2:00 PM AEST on a business day are typically dispatched the same day.

2. Expected Delivery Times

• Melbourne Metro: 1–2 business days (free shipping)
• Regional Victoria: 2–3 business days
• NSW, ACT, QLD: 2–4 business days
• SA, TAS: 3–5 business days
• WA, NT: 4–6 business days

Delivery times are estimates provided by the carrier and may vary due to remote locations, weather, or peak periods.

3. Carriers

We ship all orders via Australia Post and trusted courier partners. A tracking number is provided via email once your order is dispatched. You can track your parcel directly through the carrier's website or via our Order History page.

4. Shipping Costs

Shipping within Melbourne is free. For all other destinations within Australia, a flat shipping rate is calculated at checkout. Orders of 3 or more vials include a free vial of bacteriostatic water.

5. Handling Procedures for Laboratory Compounds

All products are packaged in tamper-evident, temperature-stable containers to preserve integrity during transit. Lyophilized products are shipped at ambient temperature and remain stable for the duration of standard shipping times. For added stability during warmer months, insulated packaging and cold packs may be used at our discretion.

Each shipment includes a product insert with storage instructions and handling guidance. Upon receipt, customers should inspect the packaging and product integrity before use. Any concerns should be reported to aevumtides@gmail.com within 48 hours.

6. Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please check your tracking number first. If tracking shows no progress for 3+ business days, contact us at aevumtides@gmail.com and we will initiate an investigation with the carrier. Lost parcels will be replaced or refunded at no cost to the customer.

7. Shipping Restrictions

We currently ship only within Australia. We do not ship to PO boxes for orders requiring signature on delivery. It is the customer's responsibility to ensure the shipping address is correct at checkout — we cannot redirect orders once dispatched.